Customer Success Executive - Fintech
21k Base + Bonus + Great Benefits
London

Our client is a fast-growing, highly visible, and well-respected commercial finance company. This FinTech company provides unsecured loans and working capital to the SME sector. Due to European growth and the increased demand for their financing solutions, they now have an exciting opening in London for a Customer Success Executive to be based in London.

As a London based Customer Success Executive, you will:

Communicating with business owners daily by answering inbound calls and answering any questions they may have
Monitoring our support and customer service inbox to ensure we reach top service levels
Working with a variety of enterprise technology platforms and YouLend proprietary solutions to process applications and answer customer queries
Handling complaints and customer satisfaction through problem-solving any issues our existing customers have

The ideal Customer Success Executive will possess the following skills, traits and experience:

Customer success and customer support
Comfortable with Microsoft Office suite of products
Customer-focused mindset
Sociable, with a desire to work in a company with a great culture
Not afraid of a challenge

The successful Customer Success Executive can expect:

An initial basic salary circa 21k
Additional and generous benefits
Bonuses
Healthcare and pension
Ongoing training and career progression through regular performance reviews
Amazing offices
Free food and socials

Certus Origin is an established and experienced specialist consultancy providing graduate and early career recruitment services to the business community throughout the UK and Europe.