Customer Success Manager – SaaS
London
30-37k Base, 50-57k OTE + Great Benefits

Our client’s social media management platform delivers enterprise-level solutions on a global scale. Through social media publishing, analytics, governance and media monitoring, to name a few of their platform’s highlights, they are well-positioned to add to their growing portfolio of world-leading brands. Due to their ongoing commitment to existing accounts, they have an immediate and exciting opening for a Customer Success Manager to be based in London.

As a Customer Success Manager, you will:

Lead onboarding and account management duties from the moment a client signs a contract
Up-sell and cross-sell products and solutions where applicable
Develop and deliver appropriate customer engagement and retention strategies
Work closely with sales, marketing and support colleagues to deliver a first-class service and long-term customer success
Support an infrastructure team with any product concerns

Customer Success Manager applications are invited from:

Customer Success Managers who have a minimum of 2 years experience gained in a similar SaaS or Martech role
Those with first-class communication and presentation skills
Intelligent individuals with a polished approach and a stable career record
Those with a working knowledge of Salesforce

The successful Customer Success Manager will be offered:

A base salary circa 30-37k
An uncapped OTE of 50-57k
A full generous benefits package
Remote working

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