Graduate Software Support Executive – IT Support
22-26k Salary + Training + Benefits
Our London based client provides award-winning software to the public sector. Through providing flexible, scalable and intelligent solutions that streamline project management, account management, procurement and reporting, our client’s suite of products improve service delivery, expenditures and resource management, to name just a few key areas. To continue delivering a first-class service to users, they now have an immediate opening for a recent graduate with a passion for software support.
As a Software Support Executive, you will:
- Play an integral part in delivering high-quality software support
- Work as part of a 1st line support team
- Use your problem solving and customers service skills to provide IT solutions
- Create and maintain user accounts
- Complete onboarding tasks
- Manage helpdesk tickets in line with company SLA’s
- Assist with ongoing system maintenance and updates
- Create and maintain a comprehensive help-site and knowledge base
- Liaise with developers
- A 2020/21 IT-based degree
- A passion and interest in everything IT
- An eagerness to learn
- A calm manner
- Team player mentality
Certus Graduate is an established and experienced specialist consultancy providing graduate and early career recruitment services to the business community throughout the UK, Europe and North America.
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